Welcome to the Wakenya TV Support Desk. We are committed to ensuring you have a seamless experience across our digital media network. Our technical and audience relations teams are available 24/7 to resolve your inquiries promptly.Please browse the categories below to find immediate solutions or submit an official support ticket.
Common Support Categories
Video & Live Stream
Troubleshooting Buffering issues? Lower the playback resolution gear icon on the video player from 1080p to 480p to accommodate lower local internet speeds.No sound? Ensure your browser tab is unmuted, and verify that the master volume slider on the Wakenya TV live player window is turned up.
Content & Copyright InquiriesCorrection Requests:
Spotted a typo or a factual error in a published article? Report it immediately to our editorial desk for swift correction.Copyright & Take-downs: For intellectual property matters, submit official verification details so our compliance team can review the content within 24 hours.
Corporate & Advertisers Help Ad Delivery Discrepancies:
If your active banner ad or sponsored post is not displaying correctly, submit your campaign ID for immediate optimization.Billing & Invoices: Reach our finance desk directly for custom payment receipts, invoice copies, or corporate rate renegotiations.
Open a Support Ticket
If your issue is not listed above, please submit a formal request. To help us resolve it on the first attempt, kindly include your name, device type (e.g., Android, iPhone, Windows Laptop), and a detailed description of the issue.
Technical Support Desk: info@wakenyatv.co.ke
Instant Technical WhatsApp Assist: +254 (0)721 623 330
Standard Resolution Window: Technical inquiries are usually resolved within 1 to 2 hours of submission.